4 Things Every Residential Customer Wants from You

They want an electrical contractor…

1. With lots of reviews

The majority of residential customers go online to research and find electrical contractors. One of the biggest things they’re looking for are reviews. Electrical contractors with a minimum of 5 reviews receive almost 10 times as many residential contacts.

2. Who is credentialed

You’re licensed and insured and you know that, but does anyone else know it? Just about half residential customers ask electrical contractors to provide proof of licensure and insurance. Providing this info in your website or third party profiles lets them know you’re reputable. It’s a good idea to attach this information with bids or quotes.

3. Who does good work

While you’ve probably got a long list of referrals, posting pictures or a portfolio of your best work to your website allows you to showcase your expertise, giving prospective clients a visual reference to your work quality and electrical experience.  After all, a residential customer hires you because they trust you to complete the work with great care and professionalism.

4. Who delivers exceptional customer service

Your customer wants to know that you’ll deliver exceptional customer service regardless of how big or expensive the project is.  Being attentive and understanding to all of your customers is not easy but this is how you will be able to stand out from the competition and receive outstanding reviews to help you earn more jobs in the future.

There are many books that can help you on your journey.  Read some reviews and more information HERE.

Need help with any of the above points?  Give us a call for a free consultation. 

Electrical Excel is dedicated to help electrical contractors like you excel.

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